Common sense tells me that they should have taken it back without any question as it is obviously not of acceptable standard. We are authorised stockists of Ashaway, Asics, Carlton, Dunlop, Forza, Head, Karakal, Li-Ning, Prince and Wilson products. Buy a squash racket that is durable and well balanced (not head heavy or head light). Feel the Width - why do some strings break more easily? Our product has been tested in our Tech Centers with our technical partners.